Volunteer Income Tax Assistance Program (VITA)

Couple receiving free tax preparation services.Contents (click to jump to a section)

Click HERE to schedule an appointment!

During the Tax Season, (February – April) the VITA program offers free tax help to people who generally make $55,000 or less, persons with disabilities, the elderly, and limited English speaking taxpayers who need assistance in preparing their own tax returns. Our IRS certified VITA volunteers provide basic income tax return services without charge, ensuring 100% of the tax refund goes directly to the customer.  

When tax season arrives, volunteers with UWCT’s Volunteer Income Tax Assistance (VITA) program dedicate themselves to preparing hundreds of tax returns for Central Texas residents in need.  With the help of many community partners, these IRS-certified volunteers return over a million dollars to our community and save our co-workers, neighbors, and friends hundreds of thousands of dollars in tax preparation fees.

In addition to VITA, the Tax Counseling for the Elderly (TCE) program offers free tax help for all taxpayers, particularly those who are 60 years of age and older, specializing in questions about pensions and retirement-related issues unique to seniors. The IRS-certified volunteers who provide tax counseling are often retired individuals associated with non-profit organizations that receive grants from the IRS.

Click here for more info: VITA Information Flyer 

Becoming a VITA Volunteer

VITA Program LogoUnited Way of Central Texas volunteers prepare tax returns free of charge for low-income families all across Central Texas. A 16-hour training course is provided for anyone interested in learning to be a Tax Preparer at the beginning, intermediate and advanced levels. Volunteers are also needed to serve as Greeters at the tax site. No formal training or skills are needed to be a greeter. We also need Interpreters onsite to help translate to non-English speaking clients.

Click here for more information: Become a VITA volunteer or call/email our office: 254-778-8616 or VITA@uwct.org


File for an Extension

The deadline to file an extension of time to file your 2019 individual tax return is April 15th, 2020.
For more information on how to file an extension, please visit www.IRS.gov or click HERE

IRS Free File

Free File is where you can prepare and file your federal individual income tax return for free using tax preparation-and-filing software.
Click HERE for more info, or visit www.IRS.gov 


MyFreeTaxes is a free, national, online tax filing product. It is mobile optimized so anyone can access MyFreeTaxes from their computer, tablet, or smart phone. 
MyFreeTaxes is completely free for households who earned less than $66,000 in 2019 - whether you  file in multiple states, work freelance or a side gig, or earn investment income. And if you have questions, IRS-certified specialists are ready to answer questions in real time.
Click MyFreeTaxes.com to get started!


Click HERE to schedule an appointment.

To Qualify: Household income of $55,000 a year or less.

Must be one of the following filing statuses: Single, Married Jointly, Head of Household, or Qualifying Widow(er)
(Due to program limitations, we cannot file Married Separate)
Must bring the following documents:

  • Photo ID
  • Social Security card and/or ITIN card
    • For you, your spouse, and all dependents
  • W-2s for all 2019 jobs
  • 1095-(A, B, or C)
    • Proof of health insurance

If applicable:

  • Copy of last year’s Federal Tax return
    • For year 2018
  • 1099-G
    • Unemployment insurance benefits
  • 1099-INT
    • Bank interest
  • 1098-T
    • Gambling winnings
  • 1098-E
    • Interest on a student loan
  • Notice 1319
    • Advance child credit
  • 1099-MISC
  • Void check/savings account (optional)
  • Statement with bank routing numbers (optional)
  • If you are married filling jointly, your spouse needs to be present at the appointment 

Frequently Asked Questions


Is the service free?
Yes. The service is free; no hidden fees or costs!

Who will complete the return?
Our VITA volunteers are IRS certified. Each site has an  on-location site coordinator who performs a quality review check for accuracy prior to a return being filed.

How many years back can I have my taxes done/amended?
Our program is able to complete taxes up to 3 (three) years back. We can complete 2016, 2017, and 2018 tax returns.

How long does it take to get my refund?
If you file electronically and choose to have your refund deposited directly into your checking or savings account, you can expect your refund to take up to 21 days. If you decide to have a check mailed to you, it will take a bit longer.
Check the status of your refund online at Where's My Refund?

I claimed the EITC (Earned Income Tax Credit) and/or the Additional Child Tax Credit on my tax return. When can I expect my refund?
According to the Protecting Americans from Tax Hikes (PATH) Act, the IRS is required to hold EITC and Child Tax Credit refunds until mid-February. 
The IRS expects the earliest EITC/Child Tax Credit related refunds to be available in taxpayer bank accounts or debit cards starting Feb. 27, 2020, if they chose direct deposit and there are no other issues with the tax return.
Learn more HERE or visit www.IRS.gov

Can I receive my refund by direct deposit?
Yes. If you are eligible for a refund, you can arrange to have your refund deposited directly into your account. Bring a voided check or the routing number and account number.

Can I receive  my refund by mail instead of direct deposit?
Yes. If you are eligible for a refund, your volunteer will ask you for your current mailing address. 

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